Performance Measurement in a Process Oriented Organization – a study of IKEA Supplying Process, and its core process Plan & Secure Supply
Purpose: The purpose is to map current measures in the main process Supplying and to select those that can be used to support the core process Plan & Secure Supply. Further, recommendations of new suitable measures for Plan & Secure Supply shall be given. Method: This is a qualitative study, mainly based on answers from semi-structured interviews with employees at IKEA. 51 interviews, with