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Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in th
Optical DNA mapping is a technique for obtaining fast DNA sequence dependent barcodes by observing the stained DNA with a microscope, while it is held stretched inside a nanochannel. Noise plays an important role in optical maps and can significantly change the features in a barcode. One way to reduce random noise is to time average many time frame measurements. This method is efficient but requir
I rapporten analyseras den europeiska och amerikanska marknaden för optioner och terminskontrakt på råvaran vete. Optioner skrivna på futures på vete värderas med hjälp av generella implicita volatiliteter och prisförändringar i terminskontrakten analyseras utifrån ett index. Investeringsstrategier som använder sig av såväl optioner som positioner i terminskontrakt på råvaran konstrueras. Resultat
Over the past decade an increase in labour taxation reforms have been observed across several countries. The main target of these reforms has generally been to encourage labour supply among different groups. In the case of Sweden, an earned income tax credit was introduced in 2007 and reinforced in 2008, 2009, 2010 and 2011 as a measure to deal with the high unemployment level. The relationship be
The focus of this thesis is an idea named “brukarforum”, a form of collective user participation in residential care. The main purpose of the study is to gain deeper knowledge about “brukarforum” as an idea and its process of institutionalization, i.e. to study whether, and if so in what way, the idea “brukarforum” has become a regular activity in the local practice within the Swedish National
This thesis studies the interplay between the pre-existing social structures in rural Cambodia and the ‘Identification of Poor Households Programme’. The aim is to comprehend the processes and dynamics that people’s actions give rise to when they accommodate and adapt the external development intervention into the realities they live in. A focus is put on the influence of local power structures on
In this thesis the properties of planar metal-gadolinium nitride-metal junctions have been studied with the aim of establishing ohmic and Schottky contacts to thin polycrystalline films of n-type gadolinium nitride (GdN). GdN is an intrinsic ferromagnetic semiconductor of the rare earth nitride series. Samples and planar junction devices were grown on sapphire substrates, and the metal contacts we
During the last few years Gothenburg in Sweden has been crippled by a vast number of social and criminal injustices. Among them are shootings, murders and the increasingly poor social welfare for the inhabitants. One of the areas that have taken the hardest toll by this is Biskopsgården. Besides being havocked by shootouts between local gangs, murders being the rule rather than exception, it also
In this study I examine the risks of urban hen keeping in small flocks. The risks were identified through a survey that was posted to different Swedish authorities. Handbooks regarding hen keeping was critically reviewed and a literature study was exerted. The risks were determined to be within four areas of concern. They were animal welfare, environmental protection, health risks and food safety.
In the spring of 2015, five young feminist activists were arrested by the Chinese police for allegedly ‘causing trouble’, which resulted in global attention aimed at this new wave of feminist movement. Youth feminist activism have made their voice heard in China through numerous actions for gender equality since 2012. Not much is known about the new feminist movements and the limited work that exi
Prior to resettlement, refugee children are exposed to stressors that leave them vulnerable to the development of health and psychosocial problems. The nature of these problems has been identified in numerous studies involving refugee children and their parents, yet relatively few studies have been carried out with workers from governmental and voluntary organizations. The primary aim of this stud
This study examines the conditions for climate-friendly innovation in Region Skåne. It focuses on small companies within the CleanTech-sector with a total annual turnover below 10 MSEK. A short literary study was conducted about the innovation system for Swedish CleanTech-companies in general. Reading material from Region Skåne was also examined. Five interviews was carried out with representative
Trafikskolemarknaden omsätter varje år miljardbelopp och är en marknad som de flesta av oss får kontakt med under livet. Eleverna är ofta unga och utbildningen hos en trafikskola kan då bli en tung börda för individens ekonomi, samtidigt som körkortet i sig kan vara en merit i jobbsökande. Denna uppsats har syftat till att undersöka tänkbara faktorer som kan förklara prisbildningen på trafikskole
The bicycle has many advantages as means of transport in cities. It contributes to an active lifestyle, saving money compared to driving, causing minimal emissions and reduce congestion problems in cities (Pucher & Buehler, 2008). Many municipalities have had a target to reduce the proportion of car journeys in towns in order to contribute to sustainable development, but few have succeeded (Ar
Nontypeable Haemophilus influenzae (NTHi) is a human-specific pathogen frequently associated with respiratory tract infections. Recruitment of human plasminogen is one of the multifaceted colonization and invasion strategies employed by NTHi. Plasminogen is a proenzyme abundant in human plasma. Physiological activators convert plasminogen to the proteolytically active broad-spectrum protease plasm
Detta är en kombinerad kvantitativ och kvalitativ studie om gymnasieelevers instrumentval. I denna undersökning kommer elevernas egen åsikt att bli hörd i fråga om varför, vad och hur de gör när de väljer sina instrument. Hur ser elever på sina egna och andras val av instrument? Vilka faktorer finns det som påverkar elever i deras instrumentval? Om det är så att tjejer och killar väljer olika instThis is a mixed method research study about the instrument choices of upper secondary school students. The students’ own opinion regarding instrument choices is examined. Factors such as why and how a particular instrument has been chosen have been discussed. How do the students look at their own and others’ choice of instrument? What factors influence their choices? What does the distribution of
This thesis explored the opportunities and challenges to Environmental Justice (EJ) for Wayuu communities as Colombia expands the resource frontier deeper into indigenous lands. Based on qualitative fieldwork the case study has discussed how, and why, indigenous Wayuu in La Alta Guajira engage with or resist a recent offshore hydrocarbon concession in their territories and how indigenous rights, t
Studiens syfte är att undersöka individers attributionsstil, Locus of Control (LOC), i relation till deras självskattade grad av arbetstillfredsställelse. Detta görs genom enkäter, där totalt 36 personer (25 kvinnor och 11 män) mellan 18 och 65 år, och med olika yrken finns representerade. Hypotesen, att en intern LOC skulle korrelera med en högre grad av arbetstillfredsställelse och en extern LOCThe purpose of this study was to examine individuals’ attributional styles, Locus of Control (LOC), and how they are related to the self-rated degree of their work satisfaction. This was made through surveys with the total sum of 36 participants (25 women and 11 men) between 18 and 65 year, representing different professions. Our hypothesis, that an internal LOC would correlate with a higher degre
