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LL SMMX11 eng HT24 rev 240701

Namnlös Reading list for Introduction to service management, (SMMX11) 7,5 credits The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2024-07-01. The reading list is valid from 2024-07-01. Ashforth, Blake E. & Humphrey, Ronald H. (1993). Emotional labor in service roles: the influence of identity, Academy of Management Review, 18(1), p. 88-115

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-07/LL_SMMX11_eng_HT24_rev_240701.pdf - 2026-07-07

LL SMMX11 eng HT24 rev 240509 0

Namnlös Reading list for Introduction to service management, (SMMX11) 7,5 credits The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2024-05-09. The reading list is valid from 2024-05-09. Ashforth, Blake E. & Humphrey, Ronald H. (1993). Emotional labor in service roles: the influence of identity, Academy of Management Review, 18(1), p. 88-115

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-05/LL_SMMX11_eng_HT24_rev_240509_0.pdf - 2026-07-07

LL SMMX11 eng HT24 rev 240509

LL_SMMX11_eng_HT24_rev_240509 Reading list for Introduction to service management, (SMMX11) 7,5 credits The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2024-05-09. The reading list is valid from 2024-05-09. Ashforth, Blake E. & Humphrey, Ronald H. (1993). Emotional labor in service roles: the influence of identity, Academy of Management Re

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-06/LL_SMMX11_eng_HT24_rev_240509.pdf - 2026-07-07

Visit Lund University

Lund University is primarily based in the city of Lund, close to Malmö, Sweden's third-largest city, in the southern part of the country. Malmö and Helsingborg are its other campus cities. The region is also very close to Copenhagen, Denmark. The main campus buildings are centrally located in Lund, just a 5- to 10-minute walk from the railway station.Travelling to Lund from abroadThere are several

https://www.lunduniversity.lu.se/about-university/visit-lund-university - 2026-07-07

The Academic Society (AF)

The cultural hub of student life in Lund The Academic Society ('Akademiska Föreningen' or AF) is a non-profit student organisation run by and for students, with the purpose of gathering and broadening the cultural aspects of student life at Lund University. AF provides the premises and the support functions that allow connected organisations, irrespective of their size, to go through with initiati

https://www.lunduniversity.lu.se/student-life/student-organisations/academic-society-af - 2026-07-07