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https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2026-07-11

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/quality_2018_program_final_1.pdf - 2026-07-11

In persons born with myelomeningocele (MMC) secondaryprevention measures are important to survive and to retainfunction. Swedish guidelines in MMC have been developedand a follow-up programme is linked to a quality of care reg-istry, internet-based since 2012. The rationale for creation ofthis registry were to avoid complications in MMC by provid-ing a medical and health overview, facilitate the c

LL_SMMV11_190424_eng_rev190503 Reading list for Introduction to service management, 7,5 credits, (SMMV11). The reading list was approved by the Board of the Department of Service Management and Service Studies 24 April, 2019, revised 3 May, 2019. The reading list is valid from 1 August. Adib, Amel & Guerrier, Yvonne (2003). ‘The interlocking of gender with nationality, race, ethnicity and class: t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv11_190424_rev190503_eng.pdf - 2026-07-11

Group exhibition.'The horizon is always receding' brings together a selection of works that reflect on the scope and the implications that the term contemporary may have. As the philosopher Giorgio Agamben suggests, contemporaneity can be understood as a term that surpasses temporal demarcations and transcends simultaneity and coexistence. In this sense, this exhibition serves as a symptomatic dis

Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. This thesis aims to identify the factors that cause customers to complain and the behaviors customers show when they complain in the

Institutionen för tjänstevetenskap är en framgångsrik enhet för utbildning och forskning inom kundnära serviceorganisationer. Vi erbjuder managementutbildningar med spetskompetens inom detaljhandel, hållbarhet, hälsa, kreativa näringar, logistik, turism och hotell. Våra utbildningar är utvecklade i samarbete med ledande branschföretag och organisationer. Vi är en del av Lunds universitet på dynamiThe Department of Service Studies is a successful unit for education and research within service organisations. We offer management education with a cutting-edge competence in retail, health, logistics, supply chain management, sustainability, culture and creativity, tourism and hotels. Our courses are developed in collaboration with leading industry companies and organisations. We are a part of L

LL_SMMP11_rev170911 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 11 September 2017. The reading list is valid from 1 October 2017. Bitner, Mary Joe. (1992). Servicescapes: The impact of physical surroundings on customers and empl

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev170911.pdf - 2026-07-11

https://www.ses.lu.se/en/research/research-groups/beyond-disciplinary-service-studies - 2026-07-09

Quasi-markets in the provision of public services are increasingly common but also highly contested. We formulate a conceptual framework based on economic theory to describe how quasi-markets differ from traditional markets in five aspects: 1) revenues, costs, and profits; 2) the matching of supply and demand; 3) competition; 4) structural change; and 5) rent-seeking. Using the assumption of profi