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Kursguide - Course Syllabus • • • • • • • Confirmation The course syllabus was confirmed by the board of the Department of Service Management and Service Studies on 2014-02-11 to be valid from 2014-03-17. General Information The course may not be included in a main field of study. The course is included in the Master Programme in Service Management and is given the second semester. Teaching langua

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/vt14-kp-smmp23-2014-02-11.pdf - 2026-07-24

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv23_eng_vt20.pdf - 2026-07-24

PowerPoint-presentation Header – Optional Introduction – should be maximum three lines. Olo que liciumque porem harum hiliquidis ium quo doloreped qui aperum doluptia perumen ditatestia qui volupta spedipsusam, te plab ipiet voluptusamus alibus ent lit aut qui aut placienem es aliberum sum ea aut harum sit apiciat invenda. Date: 2nd of October 2019 Time: 13.00–15.30 Place: Hörsalen, Pufendorfinsti

https://www.cec.lu.se/sites/cec.lu.se/files/affischmall_a3_cec_2019_eng.pptx - 2026-07-24

Titel: Vad betyder tillgänglighet i tjänstesektorn? Empirisk undersökning av bankkunders uppfattningar Seminariedatum: 2013-05-30 Kurs: FEKN90 Examensarbete på Civilekonom-programmet, 30 HP Författare: Mimmie Andersson och Veronica Bjurhult Handledare: Matts Kärreman Fem nyckelord: Tillgänglighet, kundrelationer, bank, tjänstesektorn, teknologi Syfte: Utforska betydelsen av tillgänglighet i bankse

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2023-10/Kp_SMMV23_eng_VT24_231003.pdf - 2026-07-24

I kontexten av växande e-handel och ökande konkurrens bland e-handelsaktörer världen över blir bra service till kunderna alltmer aktuell för fortsatt framgång. Leverans av varor till slutkunden, eller last mile-leverans, lyfts fram som en viktig aspekt av service som kan ha en betydande påverkan på kundernas sammanlagda serviceupplevelse. Syftet med denna studie var att undersöka svenska kunders u

Lucat-Request to add or remove entitlement to book business travel 12 February 2024 Request to add or remove entitlement to book business travel For employees and certain categories of affiliates to the University1 If you wish to book business travel, you must create a traveller profile with the University’s procured travel agency in order to be able to log in to their self-booking service or book

https://www.staff.lu.se/sites/staff.lu.se/files/2024-02/lucat-entitlement-business-travel.pdf - 2026-07-24

Under the influence of the Citizenʼs Charter used in the United Kingdom many countries in Europe have started using different types of service agreements in order to improve the quality of public services. In Sweden these agreements usually are called Public Service Guarantees. The purpose of this article is to draw attention to some legal issues that might arise as a result of the use of a typica

The establishment of e-businesses has often been implemented from the inside of companies rather than from the customer perspective and the knowledge about customer needs from traditional businesses have been applied directly into new e-business systems. The overall objective of this study is to identify how to better understand customer needs and how to integrate these needs in order to create cu

PowerPoint-presentation Överrubrik – Ej nödvändig Ingress – bör vara max tre rader. Olo que liciumque porem harum hiliquidis ium quo doloreped qui aperum doluptia perumen ditatestia qui volupta spedipsusam, te plab ipiet voluptusamus alibus ent lit aut qui aut placienem es aliberum sum ea aut harum sit apiciat invenda ecerorumquam. Date: 2nd of October 2019 Time: 13.00–15.30 Place: Hörsalen, Pufen

https://www.cec.lu.se/sites/cec.lu.se/files/affischmall_a3_cec_2019_0.pptx - 2026-07-24

Given the recent predominant role of technology and the extensive use of smartphones in today’s society, the mobile device has become a major part of consumers’ daily lives. As a result, the lines between humans and technology have become blurred, where the effectiveness of interpersonal interactions at the service encounter in retail stores has been questioned. The researchers thus identified a k

Microsoft Word - halvtid, blankett.doc Certificate, Halfway review for PhD-education Name of doctoral student: Personal identity number: Department: Email address: THE DOCTORAL STUDENT'S PERFORMANCE AT THE SEMINAR Component Comments and recommendation Written summary of the thesis project. Oral presentation. Discussion/handling of questions. ACTIVITY, PROGRESS AND QUALITY OF RESEARCH WORK Componen

https://www.intramed.lu.se/en/sites/intramed.lu.se.en/files/2024-11/Certificate%20half%20way%20review%20241126.pdf - 2026-07-24