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Motivations and Incentives in Audit Firms - An Analysis of Intrinsic and Extrinsic Motivations as well as Provided Incentives for Auditors in Sweden

Purpose: The purpose of this paper is to investigate motivational factors of auditors as well as inter-group differences. In addition, our study aims to answer whether the auditors' motivations match the incentives provided by the firms. Methodology: For this study, we chose a quantitative research method in form of surveys to auditors from eight multinational audit firms in Sweden as well as

Ethical Aspects of AI-use in Social Services: A Qualitative Study Based on Civil Servants’ Perspectives

This bachelor’s thesis explores the ethical challenges associated with the use of Artificial Intelligence (AI) in municipal social services in the Skåne region of Sweden. As AI technologies are increasingly adopted to improve efficiency and support decision-making, it is important to understand how ethical principles are upheld in practice. The study aimed to identify these challenges and examine

Den juridiska paradoxen : Vilka faktorer är avgörande vid hedersrelaterade LVU-omhändertaganden?

The legal paradox. Which factors are decisive in honour-related cases for compulsory care of young persons? Previous studies have shown that honour-related violence and oppression has grown to become a major problem in Sweden. The municipal social service is obliged to help and support all people who become victims of violence. Yet, several municipalities in Sweden have been criticized for their

An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. Thus, this thesis aims to provide an u

Förenad citylogistik

Swedish cities are under constant development, and this also applies to the city of Lund. To maintain its rich cultural heritage, modernization is conducted in harmony with preservation of the city. The historical structure of the city, with narrow cobblestone streets causes some difficulties in terms of accessibility for the traffic. As the transports to the center of Lund constitutes a strain on

Branding social work in employee assistance

At the core of this thesis lies the conception that branding theories might bear insights for individuals who aim to establish their professional existence outside of the area for which their profession grants them credibility. One group of such professionals was found in self-employed social workers who offer employee assistance to private corporations. They operate outside of what is widely ackn

"Playing the Game": Politicking within a Partnership Structure during a Change Project in a Professional Service Firm

This study aims to examine how a partnership structure in a professional service firm causes political action by stakeholders within an organization and what effect this has on collaboration. As our case organization has a distinctive organizational structure characterized by a partnership structure, separate services, and a strong incentive system, we argue that these factors have an impact on p

E-handelns relation till kundservice

Problematisering: E-handeln är en av globaliseringens och informationsteknologins frukter. Denna konstant utvecklandes affärsområde innebär många fördelar för dess aktörer. Trots detta existerar det svårigheter kring dess kundserviceaspekt. Det är denna faktor som utgör uppsatsens centrala studieämne. Syfte: Uppsatsens ändamål är att förstärka våra kunskaper av e-handeln, sett ur en service manage

Regulations on Ballast Water & Invasive Species - a Comparative Approach

Skadliga marina arter invaderar idag främmande habitat och ekosystem med en extrem hastighet. Dessa arter har haft en mycket stor negativ inverkan på många sårbara ekosystem runt om i världen och barlastvatten har identifierats som en av de största faktorerna bakom den snabba spridningen. Idag är den vanligaste åtgärden för att lösa problemet att byta barlastvatten ute till havs för att göra sig aHarmful aquatic species are today invading foreign habitats at an unprecedented pace. They have had a large negative impact on many fragile ecosystems of the world and ballast water has been identified as one the major culprits behind their fast spread. Today, the most common remedy used to combat the problem is exchanging ballast water in the open ocean to get rid of any organisms with the potent

Servicens betydelse för kundlojalitet - En jämförelse mellan Baby Boomers och Generation Y

Syfte: Uppsatsens syfte är att kvalitativt tydliggöra och förstå skillnader i konsumenters lojalitetsgrad och köpbeteende, kopplat till service, mellan Generation Y och Baby Boomers och på så sätt bidra till service- och generationsforskningen. Metod: En kvalitativ studie med ett hermeneutiskt fenomenologisk förhållningssätt har genomförts. Forskningsansatsen är deduktiv med induktiva inslag. PrPurpose: The aim is to qualitatively distinguish and understand differences in purchase behavior and loyalty, related to service, between Generation Y and Baby Boomers and thus contribute to the service and generational research. Methodology: A qualitative study has been executed with a hermeneutic phenomenological approach. The research approach is deductive while also containing inductive eleme

Indices for Virtual Service Agent Design: Cross-Cultural Evaluation

While localization helps to create websites and mobile apps for specific target markets, not as much attention was devoted to the area of affective virtual service agents. The situation is changing due to advances in affective computing and artificial intelligence. Virtual service agents have the potential to change the way how people interact with information technology by transforming control me

Agile Project Management to Become an Innovative Service Organisation: Can You Bank on It?

This single and holistic case study was conducted with a qualitative approach. Our findings show that the change to agile project management is perceived positively by employees. Further the research concludes that the key enablers of cultural change to adopt agile methods are engaging leadership and communication which support the change process. Overall, the study concludes, that agile project m

Snakes & Ladders: S-T-O-R-I-E-S of The Physical Store. A qualitative study referred to the role of the physical store in the high involvement products industry.

This research aims to identify the role of the physical store within the high involvement products buying process in the context of an omnichannel customer journey. Furthermore, we aim to recreate an entirely new customer journey based on the importance of creating epic customer experiences, both in-store and online channels, by integrating an omnichannel strategy in the furniture industry.

Wild pollinators improve production, uniformity, and timing of blueberry crops

Animal pollination is an important input to the global food system, affecting 2/3 of crops and worth more than $100 billion annually. Mounting evidence of pollinators’ importance, and of their decline worldwide, has prompted efforts to conserve and restore wild bees within agricultural regions. To date, however, research on the value of wild pollinators has focused largely on crop productivity per

Mind the Gaps - A Legal Dogmatic Study on Service Provision for Returning Human Trafficking Victims in Vietnam

With a legal dogmatic method, the purpose of this thesis was to examine how Vietnam is fulfilling its legal obligations to support returning human trafficking victims. The Vietnamese human trafficking law was the main research object and was considered in relation to the international standards in support to returnees set in the Trafficking Protocol. It also aimed to identify shortcomings, and ass

Kinesiska skolmjölksprogrammet – Förutsättningar för en framtida leverantör

Oatly is a company that produces and sells oat based products. Their most selling product is the oat drink, which is a substitute to milk, and over 80 percent of the annual sales volume comes from this product. Since the foundation of Oatly, the main idea has been to sell their products on markets with low milk availability and milk consumption. Most recently, Oatly identified the Chinese market a

The sources and dynamics of technological change in cassava farming in Ghana

Farm size expansion in some countries in Sub-Saharan Africa, including in Ghana, is a recent phenomenon, and is indicative of the agricultural transformation process taking place in the region. Technology use and adoption level is an integral and complex part of this process, which is studied in relation to the expanding farm sizes and agricultural transformation in this study. It follows an explo