Filetype
Background: Swedish municipalities are facing demographic challenges due to the growing number of older people and the resulting increased need for health care services. Welfare technologies are being launched as possible solutions for meeting some of these challenges. Objective: The aim of this study was to explore the perception, experimentation, evaluation, and procurement of welfare technology
PURPOSE: To describe a concept for prevention of secondary conditions in individuals with chronic neuromuscular disabilities by using two Swedish developed follow-up-programmes for cerebral palsy (CP; CPUP) and myelomeningocele (MMC; MMCUP) respectively as examples.METHOD: This paper describes and outlines the rationale, development and implementation of CPUP and MMCUP.RESULTS: Both programmes are
Purpose: The purpose of this thesis is to identify and analyze innovative products and services within the telecom industry, letting these findings constitute possible ways for CSPs to innovate the experience of their customers. Methodology: The research in this thesis was conducted from a qualitative approach and data were collected using primary- (expert interviews) and secondary sources (journa
Syftet med denna uppsats är att identifiera och analysera problematiska aspekter som nya chefer inom tjänsteverksamheter ställs inför vid inträdandet i en chefsroll och under den första tiden som chef. Vi har i denna uppsats valt att genomföra en litteraturstudie där vi ställer existerande forskning inom två områden; tjänstesektorns särdrag och omställningen för nya chefer, i relation till forskni
What we generally are lacking within the field of research regarding complaint management is a more niched knowledge about its usability and potential to foster competitive capability within a specific industry. The thesis main objective is the hotel industry and we have found a knowledge gap regarding how service recovery can foster a hotels competitive capability. Our purpose is to describe and
Utvecklingen inom livsmedelsbranschen har präglats av samhällets industrialisering och globalisering de senaste decennierna. Det gäller även de producenter som förser livsmedelsbranschen med varor. Jordbrukets förändrade villkor har medfört att en del småskaliga bönder valt att erbjuda tjänster kring sin kärnprodukt. Globaliseringen har också medfört ett antal miljöproblem som några av dessa tjäns
Sammanfattning Utbildning och kurs: Magisterprogrammet i service management, kandidatkurs SMT302 Handledare: Magnus Jirström och Veronica Åberg Syfte och frågeställningar: Vår intention med denna uppsats är att analysera om de ideella organisationer som vi har undersökt överhuvudtaget reflekterar kring service gentemot medlemmar. Skulle så vara fallet ämnar vi kartlägga på vilket sätt detta görs.
The ongoing refugee crisis has divided the European Union. While some states shelter hundreds of thousands of refugees, others only grant asylum to a handful. This phenomenon is creating a demographic rift inside the union and is also causing internal quarrels over joint responsibility, which possibly could undermine the existence of the organization. In this thesis we search for the potential cau
Background and issue of study: The global financial crisis, climate change, demographic changes, and rising inequality are some of the global trends that put pressure on public leaders and organizations, civil society organizations and corporations to shift to a social and environmental sustainable development. Social innovations are demanded to be both drivers of positive societal change and forc
The modern society is getting more and more digitalized and the concept Internet of Things is growing. The data being collected and digital services require a place to be accessed and sold, thus setting the demand for a new kind of marketplace; an online IoT focused marketplace. The large EU supported open source platform for Smart Solutions, FIWARE, has created such a marketplace, namely the Busi
The issue of food waste is a growing global problem having social, environmental and economic consequences. Over the recent years, this issue has received attention at International, national, regional and local levels. One such example is the case of Malmö which, in their Sustainable food policy has identified food waste as one of the key areas to reduce Greenhouse gas emission down to 40% of 200
Modern technology plays a significant role in transforming workplaces and creating an improved business performance. The technological advancements have enabled organizations to utilize technology platforms for increased brand performance since brand and branding have become highly important in today’s organizations. Our interest in the topic of technology in the background of brand-centred contro
Purpose We aim to investigate how professionals make sense of the culture in the context of PSFs and how they engage in organizational and professional identification. Methodology The researchers look into the sensemaking processes professionals attach to organizational culture from a symbolic interactionism tradition, while from a critical perspective challenging the mainstream assumptions about
A growing number of firms are voluntarily starting to implement measures with the aim to reduce their corporate greenhouse gas emissions. This paper analyses sustainable travel mode incentives for the case of a travel-intensive professional service firm. The aim is to evaluate the relationship between hierarchical status and travel intensity, and the effectiveness of incentivising employees using
The EU is accused of having a democratic deficit and one of the reasons for that is the low number of turnouts in democratic elections and referendums. Voter turnout is oneof democracy’s most important indicators of health as it shows to whatextent voters practice their democratic right in a representative democracy. Voter participation is thus an accept of the rules of the representative democrac
Currently well established technology-based manufacturing companies with a service business provides their markets with innovative and reliable products. Despite this, these companies often find their service delivery process to be inefficient, due to its time-based nature. Furthermore, the markets on which they operate are currently experiencing a shortage of qualified service personnel and thus
The purpose of this work is to map the parameters of residential fires that have the most influence on the consequences. The parameters consist of factors linked to the event and tasks conducted by the rescue service. The reason for this scope is a new law that requires a new way of describing the capability of the Swedish rescue service. A literature study and an interview study were conducted to
The purpose of this project was to investigate if, how, and in what ways service criterias based on customer waiting times may be used for analytical multi-echelon inventory optimization by the company Syncron. The project also aimed to generate some insights in what impact different parameters may have on achieving the target customer order waiting time fill rate. This was in part achieved throu
South Korea’s veterinary market has shown strong growth over the recent years. The key drivers of this growth include: Increasing pet ownership, urbanisation and a shifting societal view on pets as family members. This shifted view is what’s called a humanisation of pets. The purpose of this thesis is to analyse and describe the potential market demand for a service offering aimed at supporting ve
Purpose: This thesis aims to investigate how customers’ pre-existing brand loyalty influences their perceptions of four characteristics – Perceived Usefulness (PU), Perceived Ease of Use (PEoU), Perceived Trustworthiness (PT), and Perceived Human-likeness (PH) – of AI chatbots used in customer service. In turn, we strive to examine how those perceptions affect overall customer satisfaction towards
