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Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

Background The business environment is constantly changing, and the way companies do business is continuously changing, which is highly apparent in the automotive industry. Adaption is a fact for firms who want to stay in the game, but what will give a company a competitive advantage in this mess of constant changes? The above-mentioned are pointing towards a new era; the age of the customer. In t

Syftet med denna studie var att undersöka möjligheter och hinder som personal på barn- och ungdomshabiliteringen upplever gällande att ställa frågor om sexuella övergrepp. Detta undersöktes genom semistrukturerade intervjuer med åtta deltagare från sex olika enheter inom barn- och ungdomshabiliteringen i Region Skåne. Data analyserades med tematisk analys och resulterade i fyra olika teman: “Uppdr

In the global market of air transport, integration of products and services is now seen as being necessary for the long-term success of engine manufacturers. This paper describes research stimulated by a fundamental shift that is occurring in the manufacture and marketing of aero engines for commercial and defence purposes, away from the selling of products to the provision of services. Our collab

The pharmacy market in many European countries is characterised by individually owned pharmacies that operate under tight government control regarding barriers to entry, scope of activities and profit margins. Many countries are, however, in the process of introducing pro-competitive policies, including possibilities to own several pharmacies and competition based on price. In Iceland and Norway,

In contemporary research on foster care there is little research on what impact fostering has on relationships between the members of the carer’s biological family, and how family as a whole becomes affected. The questions we intended to look at were the following: (1) How do family members experience changes in the life of their family when they started to foster? (2) What strategies have been us

This paper describes some research stimulated by a fundamental shift that is occurring in the manufacture and marketing of aero engines for commercial and defence purposes, away from the selling of products to the provision of services. The collaborating aerospace company offers contracts under which it remains responsible for the maintenance of engines which have been purchased by airlines throug