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Given the recent predominant role of technology and the extensive use of smartphones in today’s society, the mobile device has become a major part of consumers’ daily lives. As a result, the lines between humans and technology have become blurred, where the effectiveness of interpersonal interactions at the service encounter in retail stores has been questioned. The researchers thus identified a k
The aim of this study is to identify the relationship between trust in government authorities and the public sector and household preparedness. Furthermore, where such a relationship exists, the study seeks to determine which societal groups generally exhibit higher or lower levels of trust. The study was conducted using a mixed-methods approach, including a survey that collected 402 responses, as
Nynas Petroleum is one of the world´s largest producers of naphthenic specialty oils. They have refineries in several parts of the world and their largest production facility is situated in Nynäshamn, Sweden. They also have oil depots in all continents and their largest depot is located in Antwerp, Belgium. In the beginning of 2007 Nynas introduced a new type of transformer oils, called Nova grade
LL_EDMB31_180618 Litteraturlista för Service management: Organisering och marknadsföring av serviceverksamheter, 15 hp (EDMB31) Litteraturlistan är fastställd av ledningsgruppen för kandidatprogrammet i equality and diversity management 2018-06-18. Litteraturlistan börjar gälla 2018-08-01. Alvehus, Johan & Jensen, Tommy (2015). Organisation. Lund: Studentlitteratur. [385 s. ISBN 978-1- 44-08604-0]
https://www.ses.lu.se/sites/ses.lu.se/files/ll_edmb31_180618.pdf - 2026-07-01
LL_EDMB31_180618_180815 Litteraturlista för Service management: Organisering och marknadsföring av serviceverksamheter, 15 hp (EDMB31) Litteraturlistan är fastställd av ledningsgruppen för kandidatprogrammet i equality and diversity management 2018-06-18. ISBN-nummer justerat 180815. Litteraturlistan börjar gälla 2018-08-01. Alvehus, Johan & Jensen, Tommy (2015). Organisation. Lund: Studentlittera
https://www.ses.lu.se/sites/ses.lu.se/files/ll_edmb31_180618_180815.pdf - 2026-07-01
LL_KSMC31_rev180612 Litteraturlista för Organisering och marknadsföring av serviceverksamheter, 15 hp (KSMC31) Litteraturlistan är fastställd av styrelsen för institutionen för service management och tjänstevetenskap 2017-06-07, reviderad 2018-06-12. Litteraturlistan börjar gälla 2018-08-01. Alvehus, Johan & Jensen, Tommy (2015). Organisation. Lund: Studentlitteratur. [385 s. ISBN 978-1- 44-08604-
https://www.ses.lu.se/sites/ses.lu.se/files/ll_ksmc31_rev180612.pdf - 2026-07-01
Problem definition: In recent years, Kalmar has received an increased number of requests and indications from the market concerning automated solutions in the industry. In the paper industry this is mainly caused by the increased costs in the customer's key processes that possibly could be reduced by fully automated solutions. However, there is currently no clear view of the market potential a
https://www.ses.lu.se/en/education/exchange-student - 2026-07-01
Litteraturlista för Organisering och marknadsföring av tjänsteverksamheter (LSMD31), 15 hp Litteraturlistan är fastställd av ledningsgruppen för kandidatprogram i logistics service management 2020-05-13. Litteraturlistan börjar gälla 2020-08-31. Alvehus, Johan & Jensen, Tommy. (2020). Organisation. 2:a upplagan. Lund: Studentlitteratur. [311 s. ISBN 978-1-44-08604-0] Ellis, Nick, Fitchet, James; H
https://www.ses.lu.se/sites/ses.lu.se/files/ll_lsmd31_ht20_200518.pdf - 2026-07-01
The liberalised electricity market in Sweden stresses the fact that the electricity companies must focus on customer satisfaction. Two major customer surveys concentrating on households’ requirements concerning the electricity bill have been carried out in spring 2002. The interest in energy management lies within the fact that the electricity bill can be used as a feedback instrument to influence
Litteraturlista för Organisering och marknadsföring av tjänsteverksamheter, 15 hp (LSMC31) Litteraturlistan är fastställd av ledningsgruppen för Logistics service management 2019-05-17. Litteraturlistan börjar gälla 2019-08-01. Alvehus, Johan & Jensen, Tommy (2015). Organisation. Lund: Studentlitteratur. [385 s. ISBN 978-1- 44-08604-0] Ellis, Nick; Fitchet, James; Higgins, Matthew; Jack, Gavin; Li
https://www.ses.lu.se/sites/ses.lu.se/files/ll_lsmc31_190517.pdf - 2026-07-01
LL_KSMD31_190424 Litteraturlista för Organisering och marknadsföring av tjänsteverksamheter, 15 hp (KSMD31) Litteraturlistan är fastställd av styrelsen för institutionen för service management och tjänstevetenskap 2019-04-24. Litteraturlistan börjar gälla 2019-08-01. Alvehus, Johan & Jensen, Tommy (2015). Organisation. Lund: Studentlitteratur. [385 s. ISBN 978-1- 44-08604-0] Ellis, Nick; Fitchet,
https://www.ses.lu.se/sites/ses.lu.se/files/ll_ksmd31_190424.pdf - 2026-07-01
LL_KSMA61_rev151210 Litteraturlista för Innovationer och tjänsteutveckling inom hälsoorganisationer, 15 hp (KSMA61) Litteraturlistan är fastställd av styrelsen för Institutionen för service management 2012-10-16, senast reviderad av styrelsen för institutionen för service management och tjänstevetenskap 2015-12-10. Litteraturlistan gäller from 2016-01-01. Andrew, Gilbert. (2013). The culture crunc
https://www.ses.lu.se/sites/ses.lu.se/files/ll_ksma61_rev151210.pdf - 2026-07-01
The purpose of this thesis is to discuss how a Swedish public library approaches their costumers. I will show how a library interacts with their costumers compared to a business, which has a different economic work frame, a building materials supplier. My aim is to pinpoint differences and explore new methods for the library in order to improve their service. The theoretical frame of the thesis i
