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The establishment of e-businesses has often been implemented from the inside of companies rather than from the customer perspective and the knowledge about customer needs from traditional businesses have been applied directly into new e-business systems. The overall objective of this study is to identify how to better understand customer needs and how to integrate these needs in order to create cu
In year 2006 Carlings was named the most profitable chain, selling clothes, in Sweden. A year after they ended up on the podium once again. What is remarkable about this result is the fact the company does not exploit any direct marketing or offer a differentiated product compared to its competitors such as H&M and Gina Tricot. How did they manage to do this? The intention of this paper is to
Access to Asylum : International refugee law and the globalisation of migration control. - The Raoul Wallenberg Institute of Human Rights and Humanitarian Law Skip to content Search for: Search Button Home About Us Who We Are Our History About Raoul Wallenberg Our Theory of Change Staff Opportunities Annual Reports Whistleblower Our work What we do Multi-Disciplinary Research Higher Education Stra
https://rwi.lu.se/publications/access-to-asylum-international-refugee-law-and-the-globalisation-of-migration-control/ - 2026-06-23
För att öka vår förståelse av informationsdelning i försörjningskedjor så är studiens syfte trefaldigt: att granska och analysera existerande akademisk litteratur för att beskriva och strukturera forskningsområdet; att empiriskt utforska informationsdelning i en försörjningskedja som representerar mer än tre led; och att utforska kontextuella faktorer genom litteraturgenomgång och empirisk datainsTo increase our understanding of information sharing in supply chains the purposeof this licentiate was threefold: to review and analyze existing academic literature to describe and structure the research field; to empirically explore information sharing in a supply chain representing more than three tiers; and to explore contingency factors through literature reviews and empirical data collection
Kursguide - Course Syllabus • • • • • • • Confirmation The course syllabus was confirmed by the board of the Department of Service Management and Service Studies on 2014-02-11 to be valid from 2014-03-17. General Information The course may not be included in a main field of study. The course is included in the Master Programme in Service Management and is given the second semester. Teaching langua
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/vt14-kp-smmp23-2014-02-11.pdf - 2026-06-25
Lucat-Request to add or remove entitlement to book business travel 12 February 2024 Request to add or remove entitlement to book business travel For employees and certain categories of affiliates to the University1 If you wish to book business travel, you must create a traveller profile with the University’s procured travel agency in order to be able to log in to their self-booking service or book
https://www.staff.lu.se/sites/staff.lu.se/files/2024-02/lucat-entitlement-business-travel.pdf - 2026-06-25
Titel: Vad betyder tillgänglighet i tjänstesektorn? Empirisk undersökning av bankkunders uppfattningar Seminariedatum: 2013-05-30 Kurs: FEKN90 Examensarbete på Civilekonom-programmet, 30 HP Författare: Mimmie Andersson och Veronica Bjurhult Handledare: Matts Kärreman Fem nyckelord: Tillgänglighet, kundrelationer, bank, tjänstesektorn, teknologi Syfte: Utforska betydelsen av tillgänglighet i bankse
Many of today’s software systems are created by leveraging ecosystems consisting of heterogeneous “complementors” and “hub” firms. In fact, the reliance on ecosystems is prevalent in the enterprise resource planning (ERP) domain, where larger ERP vendors form collaborative relationships with smaller industry-specific vendors to co-create value for themselves and their customers. However, value cre
I takt med att städer växer och målen om ett mer hållbart transportsystem skärps, ökar behovet av att bygga ut attraktiv, säker och yteffektiv cykelinfrastruktur. I många städer, bland annat Malmö stad används gång-, cykel- och mopedstöd, GCM-stöd, som en relativt snabb och kostnadseffektiv metod för att skapa fysisk separation mellan cykeltrafik och motorfordonstrafik utan omfattande ombyggnad avAs cities continue to grow and the objectives for a more sustainable transport system become increasingly important, there is a growing need to develop attractive, safe and space-efficient cycling infrastructure. In the City of Malmö, GCM-stöd is used as a relatively quick and cost-effective method for creating physical separation between cycle traffic and motor vehicle traffic without requiring e
Given the recent predominant role of technology and the extensive use of smartphones in today’s society, the mobile device has become a major part of consumers’ daily lives. As a result, the lines between humans and technology have become blurred, where the effectiveness of interpersonal interactions at the service encounter in retail stores has been questioned. The researchers thus identified a k
This is how you book a business trip. Read more about digital meetings and video conferences at Lund UniversityFAQ - Business travelBusiness travel is to be booked through the travel agency with which Lund University has an agreement. This applies to travel paid for by Lund University (for staff and persons travelling at the request of the University). Only staff are authorised to book trips under
https://www.staff.lu.se/support-and-tools/business-travel/how-book-trip - 2026-06-24
PURPOSE: The formation and spreading of market-, management- and individual-rights discourses into society, as well as the movement of consumerism, have paved the way for a transformation of the linguistic usage. The transformation suggests that the view of the care seeker has shifted from a waiting patient, via a consumer to a customer creating value. Another example of the process is that the fo
Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent
OBJECTIVES: We examined approaches to reduce sodium content of food served in settings operated or funded by the government of the County of Los Angeles, California.METHODS: We adapted health impact assessment methods to mathematically simulate various levels of reduction in the sodium content of food served by the County of Los Angeles and to estimate the reductions' potential impacts on mean sys
I denna fallstudie undersöks och analyseras frågeställningen utifrån chefers upplevelser inom ett internationellt tillverkande bolag i industribranschen. Sättet att hantera både kunder och medarbetare blir allt mer betydelsefullt för att konkurrera med service. Chefernas roll blir i samband med detta avgörande för att uppnå organisatoriska mål och god extern serviceleverans. Syftet med studien ä
