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I denna fallstudie undersöks och analyseras frågeställningen utifrån chefers upplevelser inom ett internationellt tillverkande bolag i industribranschen. Sättet att hantera både kunder och medarbetare blir allt mer betydelsefullt för att konkurrera med service. Chefernas roll blir i samband med detta avgörande för att uppnå organisatoriska mål och god extern serviceleverans. Syftet med studien ä
Peripheral areas with declining traditional industries often see tourism as a solution for multiple macroeconomic problems. In these regions particularly small and medium-sized enterprises constitute the backbone of the tourism product, and thus are regarded as key players in economic restructuration and rejuvenation (Cooper and Buhalis 1992). At the same time, non-price factors have come into foc
This publication is part of a project called Direct and Indirect Load Control in Buildings performed at the Division of Energy Economics and Planning, Department of Heat and Power Engineering, Lund University, Sweden. Peak load problems have attracted considerable attention in Sweden during last three winters, caused by a significant decrease in available reserve power, which is a consequence of p
LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions 15 hp, SMMS10. Preliminary version Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: tradition
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2026-06-26
BIDS UTVC21 Lectures and seminars 2017 (Updated 2016-04-06) Date Time Room Theme Activity Group Lecturer 30/8 10-12 Världen Meet Your Programme Coordinator Lec 1/1 AF 30/8 13-15 Världen Registration and Introduction Lec 1/1 TAX 1/9 10-12 Världen Introduction: questioning development Potter Ch. 1; Allen et al Ch. 1-2 Lec 1/1 YM 1/9 13-15 Världen Introduction: history and development Allen Ch. 1; Al
https://www.keg.lu.se/sites/keg.lu.se/files/utvc21_ht_2017_schedule_2017-05-04tb.pdf - 2026-06-26
BIDS UTVC21 Lectures and seminars 2017 (Updated 2017-09-13) Date Time Room Theme Activity Group Lecturer 30/8 10-12 Världen Meet Your Programme Coordinator Lec 1/1 AF 30/8 13-15 Världen Course Introduction Lec 1/1 TAX 1/9 10-12 Världen Introduction: questioning development Potter Ch. 1; Allen et al Ch. 1-2 Lec 1/1 YM 1/9 13-15 Världen Introduction: history and development Allen Ch. 1; Allen et al
https://www.keg.lu.se/sites/keg.lu.se/files/utvc21_ht_2017_schedule_2017-09-13.pdf - 2026-06-26
BIDS UTVC21 Lectures and seminars 2017 (Updated 2017-08-08) Date Time Room Theme Activity Group Lecturer 30/8 10-12 Världen Meet Your Programme Coordinator Lec 1/1 AF 30/8 13-15 Världen Course Introduction Lec 1/1 TAX 1/9 10-12 Världen Introduction: questioning development Potter Ch. 1; Allen et al Ch. 1-2 Lec 1/1 YM 1/9 13-15 Världen Introduction: history and development Allen Ch. 1; Allen et al
https://www.keg.lu.se/sites/keg.lu.se/files/utvc21_schedule_autumn2017_updated_2018-08-08.pdf - 2026-06-26
Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent
The domestic care work sector in Sweden is growing. The expansion of the welfare state in the post-war period made privately employed domestic workers an uncommon practice (Öberg, 1999). Today, we see a re-emergence of the market. The turning point for this is the RUT tax deduction, introduced in 2007 and leading to a tremendous growth in the sector. Approximately 30 000 people are employed in RUT
Syfte: Uppsatsens syfte är att kvalitativt tydliggöra och förstå skillnader i konsumenters lojalitetsgrad och köpbeteende, kopplat till service, mellan Generation Y och Baby Boomers och på så sätt bidra till service- och generationsforskningen. Metod: En kvalitativ studie med ett hermeneutiskt fenomenologisk förhållningssätt har genomförts. Forskningsansatsen är deduktiv med induktiva inslag. PrPurpose: The aim is to qualitatively distinguish and understand differences in purchase behavior and loyalty, related to service, between Generation Y and Baby Boomers and thus contribute to the service and generational research. Methodology: A qualitative study has been executed with a hermeneutic phenomenological approach. The research approach is deductive while also containing inductive eleme
Four years have passed since January 1996 when retail competition was introduced in the Swedish electricity market. These years have been characterized by a rapid restructuring of the electricity supply industry through mergers and acquisitions, lower electricity prices, and a search for new marketing strategies in the competitive market. General trends and the results of two market surveys, under
I kontexten av växande e-handel och ökande konkurrens bland e-handelsaktörer världen över blir bra service till kunderna alltmer aktuell för fortsatt framgång. Leverans av varor till slutkunden, eller last mile-leverans, lyfts fram som en viktig aspekt av service som kan ha en betydande påverkan på kundernas sammanlagda serviceupplevelse. Syftet med denna studie var att undersöka svenska kunders u
LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions, 15 hp, SMMS10. Preliminary version Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: traditio
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802_0.pdf - 2026-06-26
Covid-19 - Gerdahallen MoreMenu_white Group 3 Our services Schedule/Book English Sv Become a member Login MoreMenu_white Group 3 Our services Schedule/Book English Sv Menu Sv Offer Our facilities Lund Schedule/Book Corporation About us Contact Lund Lund The Foundation for Exercise Activities at Lund University Helgonavägen 8 SE-223 62 LUND 010-722 21 00 kundservice@gerdahallen.com Lund Menu Utbud
https://gerdahallen.com/en/covid-19/ - 2026-06-25
Cloud computing is an infrastructure that allows companies to rent any type of computing resources, such as network capacity and processing power, according to their current needs. Rather than a new technology, cloud computing is a new way of delivering computing resources. Despite the advantages that this infrastructure brings, it still poses many threats in several areas. In Sweden alone one thi
BIDS UTVC21 Lectures and seminars 2017 (Updated 2017-09-29) Date Time Room Theme Activity Group Lecturer 30/8 10-12 Världen Meet Your Programme Coordinator Lec 1/1 AF 30/8 13-15 Världen Course Introduction Lec 1/1 TAX 1/9 10-12 Världen Introduction: questioning development Potter Ch. 1; Allen et al Ch. 1-2 Lec 1/1 YM 1/9 13-15 Världen Introduction: history and development Allen Ch. 1; Allen et al
https://www.keg.lu.se/sites/keg.lu.se/files/utvc21_ht_2017_schedule_2017-09-29.pdf - 2026-06-26
Public transport and health care constitute the top two priorities for regional authorities in Sweden. Being cost-efficient in the execution of these services is important, not only to lower the costs but also to reach maximum social benefits for the available funding. In sectors like these, where the value of what is produced is not solely measured through the consumers’ willingness to pay, maxim
