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LL_SMMV11_eng_HT20_beslut_200511 Reading list for Introduction to service management, 7,5 hp (SMMV11) The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2020-05-11. The reading list is valid from 2020-08-31. Adib, Amel & Guerrier, Yvonne. (2003). ‘The interlocking of gender with nationality, race, ethnicity and class: t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv11_eng_ht20_beslut_200511.pdf - 2026-04-24

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMV11_eng_HT21_rev210531.pdf - 2026-04-24

As the internet continues to expand, e-commerce has become a vital part of the global economy. Although online consumer behavior differs from traditional one, loyalty is still the main indicator of online business success and it is called as e-loyalty. E-loyalty, defined as an individual’s favorable attitude that leads to repeated purchases from the same e-retailer, is context- dependent. This res

As of 2014, villages in the provinces where metropolitan municipalities ruled in Turkey have been transformed into the status of neighborhood administration and the practice of providing services to rural settlements has been started by municipalities. Significant exceptions and exemptions had to be granted for five years in order to protect rural dwellers against local obligations. However, after

Schedule UTVC26, fall 2017, updated 2017-10-16 Date and Place Title Time Teacher Reading 1/11 Världen Introduction 09-10 EG 1/11 Världen Philosophy of science and the qualitative-quantitative divide – real or fiction? 10-12 EG Bryman ch 1-2, de Vaus ch 1 3/11 Världen Design in qualitative research 13-15 JG Bryman ch 1, 3, 7, 17, de Vaus chapter 7, Lijphart 6/11 Världen Design in quantitative resea

https://www.keg.lu.se/sites/keg.lu.se/files/utvc26_ht_2017_schedule_2017-10-16.pdf - 2026-04-24

Due to the environmental impact of food waste and its implications on the economic performance of restaurants, the importance of reducing food waste has taken a central role in the management of restaurants. This paper examines the difficulties which arise in the restaurant industry in their efforts to reduce food waste. In addition the paper aims to answer the following questions: Is food waste p

The fashion industry has witnessed significant digital transformation, leading to the emergence of phygital retail that seamlessly integrates physical and digital experiences. This study explores the impact of phygital store design on customer-based brand equity in the fast fashion sector, focusing on the drivers and barriers that shape customer perceptions of phygital retail. By employing Cifci e

Wine tourism is a niche tourism product that is increasing in wine regions across the world. Wine tourism is also being hailed as a more sustainable approach to tourism due to its promotion of economic, environmental and social sustainability. Sustainable rural development is a high priority around the world due to declining rural economies. Tourism is increasingly being viewed as a component of r

QMOD Paper Submission 6Th International QMOD Conference, 02-03/October, 2003, Paris, France Quality Management and Organizational Development In a perspective of Sustainable Development List of speakers and sessions Excellence in Management Excellent Frameworks Change Management C ha irm an Peter Neergaard Jean Michel Sahut Name Origin Presentation Name Origin Presentation 94 Su Mi Dahlgard Park L

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/qmod_2003_6thqmod_2003_paris_coloured.pdf - 2026-04-24

LL_SMMS10_rev170503_eng Reading list for Service Management: Theory – Development and Traditions, 15 credits, SMMS10. The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August, 2016, revised 3 May, 2017. The reading list is valid from 1 June 2017. Literature – part one of the course (about 1100 pp.) 1.   Literature review (about 175 pp.): Jess

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_rev170503_eng.pdf - 2026-04-24

https://www.hr-webben.lu.se/sites/hr-webben.lu.se/files/2026-01/gravida_och_ammande_riskbedomning_rev_200330-eng.pdf - 2026-04-24