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Denna uppsats har som syfte att diskutera och analysera vilka konsekvenser självbetjäningsteknologi medför gällande frontpersonalens arbete med service recovery. Detta görs genom en fallstudie på Copenhagen Airport där våra två frågeställningar styr uppsatsens utformning. Den första frågeställningen är beskrivande och behandlar hur frontpersonalen arbetar med självincheckning och service recovery

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E-book reading is not as widespread in Sweden as in other technically comparable countries such as the USA, England and Germany. This has to do partly with a limited commercial market, as well as with the nature of distribution of e-books through libraries which are at the forefront of making e-books accessible in Sweden. Although e-books and the Swedish e-book market have gained attention among r

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Exoplanet surveys have identified a category of giant planets that orbit very close to their host stars - the so-called hot Jupiters. The origin of such hot Jupiters is a long standing puzzle and has been closely investigated since the first discovery of such planets in 1995. The two competing formation paths suggests that they either migrated inwards during their formation process, through gravit

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Based on a research project on the refugee reception in Malmö, Sweden in the fall of 2015, this thesis explores how volunteers engaged in refugee related aid work acquire two conflicting identity positions. Through compassionate acts they orient between two poles: the refugees and the Swedish society. Analysis of interviews with volunteers engaged in the refugee reception, as well as observations

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Syfte: Uppsatsens syfte är att bedöma vd:ars moraliska beteendet utifrån om det finns en korrelation mellan vd-byte och "Big Bath" på Nasdaq OMX Stockholm Large Cap. Metod: Studien forskningsmetod är deduktiv. Frågeställningen undersöks utifrån en kvantitativ studie. Teori: Resultatmanipulering, Big Bath och Agentteorin. Statistisk metod: Mann-Whitney U, Chi-Square. Emperi: Den finan

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In the process of internationalization, Small and Medium enterprises (SME’s) will be confronted with various challenges when entering in developing markets, such as culture differences, localization issues and financial problems. The research is aimed at creating a market entry framework to capture the target population in emerging countries, particularly in the group of middle class, in order to

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This thesis aimed to develop and create a tool for 3D-artists at Sony Mobile Communications to improve and simplify the work when rendering new materials for their new products. The tool consists of a new product that would capture images for a panorama, where the images would contain a lot of light information, resulting in high dynamic range (HDR) files. This would be done by using the camera of

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Both post-colonialism and historical novels are highly topical research themes in today’s literary field, but storytelling as a genre has lost its status. This essay aims to look at the importance of storytelling in the 2014 published novel The Moor’s Account, and how storytelling can be connected to post-colonial rewritings of history. This is achieved through looking at the emphasis on storytell

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Lithium-ion batteries are a common type of light-weight, rechargeable batteries. There are safety concerns because these batteries typically use an organic solvent electrolyte which presents fire hazards. By using dry polymer electrolytes, the fire hazards can be eliminated. The single-ion conductor is a type of polymer electrolyte in which the ion-containing group has been covalently bonded with

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Purpose: The primary aim of this study is to assess current environmental reporting undertaken by oil and gas companies in Europe with respect to COP 21. Methodology: This study is exploratory in nature. By developing an environmental performance assessment framework incorporating COP 21 requirements and oil and gas industry specific voluntary disclosure guidelines, a qualitative content analysis

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A web server intrusion is when a user gains unauthorized access to resources. This is often accomplished using code injection attacks. Intrusion detection systems today often utilize regular expressions to detect code injection attacks. Some attempts have been made to merge the fields of web security and machine learning. However, they often simply distinguish intrusion attempts from regular reque

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The decreasing extent of the Arctic sea ice has opened up new areas in the High North for industrial and commercial activities. These areas contain large reserves of oil and gas, and the region is home to some of the world’s richest fishing grounds. The region is of key strategic importance, and maintaining a Norwegian presence in the Arctic areas is considered to be a national priority. A major r

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Agriculture is an essential economic activity which sustains the livelihood of millions of people around the world. Maize is one of the most grown, consumed and traded cereals in the world mostly because of its adaptability to varied environmental conditions. Maize farming depends on climatic factors like temperature, rainfall and radiation to thrive but this also means that it is very susceptible

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Today it is common that cities develop their old ports to new vibrant neighborhoods.The combination of a good location and a close contact to the ocean makes the harbor area to an important resource for creating attractive cities around the world. Varberg is a town on the west coast and it has a unique location to the sea. 2013 the Government’s decided that the railroad should go in a tunnel unde

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Lunds Civila Ryttarförening, LCR, is one of Sweden’s largest equestrian clubs with its facilities located in between Norra Fäladen to the north and LTH to the south. To the west of the horse facilities is “Smörlyckans Idrottsplats” with football pitches, tennis courts, a Jujutsu club and a Home Guard’s building. The club has approximately 500 weekly riders and offers a wide range of activities wit

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Monodisperse colloidal quantum dots of fully inorganic cesium lead bromide CsPbBr3 are synthesised at two distinguished temperatures (120 and 180oC) using inexpensive commercial precursors. The stability of these quantum dots is studied under three different conditions by measuring absorption as well as photoluminescence as functions of time. For both kinds of quantum dots, the light affect their

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The Resource-Based View (RBV) är teorin som beskriver processer där företag har och utvecklar konkurrensfördelar. I RBV identifierar Dierickx & Cool (1989) att en resurs imiterbarhet villkoras av dess ackumuleringsprocess. Författarna nämner därefter olika förhållanden som försvårar imiterbarheten i en resurs. Två av dessa är Asset Mass Efficiencies och Interconnectedness of Asset Stocks, i deThe Resource-Based View describes processes in which business corporations develop competitive advantages. Dierickx & Cool (1989) identifies the imitability in an asset stock as dependent of the process in which it is accumulated. The authors highlight different situations which aggravates the imitability in an asset stock. Two of these are Asset Mass Efficiencies and Interconnectedness of Ass

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At an ordinance of community facilities in Sweden it is sometimes necessary to consider the difference between the two accommodation arrangements, permanent- or secondary accommodation. The reason for this is to make the costs, for construction, operation and maintenance, financially equal for the participating part-owners. The secondary accommodation usually uses the facility less and should ther

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“Alla har en relation till odling och mat, oavsett om man kommer från Somalia, Irak eller Nydala i Malmö.” (Jimenez, 2012). Visst är det så! Att mat är något som vi alla har gemensamt och som förenar människor har varit utgångspunkten för detta arbete. Projektet har resulterat i ett sprudlande matcentrum i Nyhamnen i Malmö. Här kan människor från stadens alla hörn och besökare utifrån samlas krinThe fact that food is something that we all have in common and that it brings people together has been the starting point for this thesis work. The project has resulted in a vibrant food center in the future city district Nyhamnen in Malmö. Here people from all over the city can gather around the People’s Kitchen and Diner, a wine bar, urban farming facilities, food markets and more. The inspirati