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The Effects of Culture on Retail Customer Service Expectations in the US and Sweden

This thesis attempts to clarify the impact of cultural differences on customer expectations of service level. Furthermore, we want to determine whether or not expectations of service differ enough to be quantifiable between two countries, Sweden and the US, mostly regarded as similar in business practices. The conclusion showed that higher ratings on four of Hofstede’s five cultural indexes were a

Security Services and Authoritarian Stability - A Comparative Case Study of Egypt, Jordan, and Syria before the Arab Spring

This study tests the theory of Authoritarian Stability against the expectation that security services are essential for preventing the fall of the regime in Egypt, Jordan, and Syria in the lead up to the Arab Spring. A most similar comparative case study is used as method. Authoritarian stability is operationalised as the ruler maintaining the support from domestic elites and from external powers

Silent distrust, vocal campaign- The reality of social services after the LVU- storm- A qualitative interview study on trust, treatment, and disinformation

På senare år har socialtjänsten i Sverige blivit måltavla för desinformationskampanjer, där särskilt den så kallade LVU-kampanjen har väckt starka reaktioner och spridit misstro mot myndigheten, framför allt bland utrikesfödda grupper. Denna uppsats undersöker hur socialarbetare upplever att dessa kampanjer påverkar deras arbete och relationen till klienter, samt hur de hanterar frågor om förtroen

Exploring the influence of online traveller information services on the use of public transport by older people and people with functional limitation : A mixed methods approach

This paper presents findings on the role of online traveller information services in regional public transport for olderpeople and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnairestudy of the target group’s need of traveller information and use of online traveller information services provided the basisfor a qualitative focus group stud