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Syfte: Uppsatsens syfte är att analysera och förstå service recovery-processen i ett serviceföretag med en komplex verksamhet genom att fokusera på klagomål som framförts i sociala medier. Metod: Undersökningen bygger på en kvalitativ fallstudie av ett företag i kryssningsbranschen. Inledningsvis genomfördes en mindre observationsstudie som åtföljdes av ett antal semistrukturerade intervjuer. DesTitle: Service recovery 2.0 - social media complaints in complex service businesses Purpose: The purpose of this thesis is to examine the service recovery process in a complex service business while focussing on complaints delivered via social media channels. Approach: After an initial literature review and a small observational study, a qualitative study was conducted based on semi structured i

Uppsatsens syfte är att undersöka huruvida kulturegendom tillmäts ’tillräckligt skydd’ av internationell rätt i väpnade konflikter, med betoning på den juridiska grunden för att åtala förstörelse av kulturarv som ett krigsbrott under internationell straffrätt. Jag undersöker hur de mest relevanta traktaterna i internationell rätt har uppstått sedan antagandet år 1954 av Haagkonventionen för skyddThe purpose of this thesis is to examine whether cultural property is attributed ‘sufficient protection’ by international law in armed conflicts, with an emphasis on the legal basis for prosecuting its destruction as a war crime under international criminal law. I research how the most relevant treaties in international law have emerged since the adoption of the Convention for the Protection of Cu

In this thesis, the information loss from the modified Mass-Drop tagging of a Z to qqbar jet is studied for a pp collision at LHC centre-of-mass energies in PYTHIA 8 using FastJet 3. The jet created by the Z has minimum transverse momentum of 200 GeV. This is then searched for subjets via two methods: a Cambridge/Aachen algorithm and a modified Mass-Drop Tagger with different z-cut values. The sub

With increasing concerns about environmental impacts of the food that is consumed, so is also the concern about packaging materials. This also comprises the packaging that is currently used to pack infant formula (IF), very often containing aluminum as the barrier material. IF is a very sensitive product that demands for the highest barriers to protect it from lipid oxidation. This implies that th

The United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), theforemost legal instrument that defines and protects Indigenous rights, is groundbreaking because it centers the voices of Indigenous peoples and pushes back on the colonial undertones of the United Nations human rights framework. While this declaration represents a landmark in the fight for Indigenous rights, it is non

How do governments allocate scarce resources in the face of political survival? Do they allocate according to social equity or welfare criteria, or do political concerns play a role? Over the course of three decades, the literature on distributive politics documented numerous cases where governments distributed goods and services strategically for electoral gains. By building on the theories of di

Background: The Mg-protoporphyrin IX monomethyl ester cyclase is one of the 15 enzymes required for biosynthesis of chlorophyll in plants. The Ycf54 protein is a component associated with this enzyme and probably functions as a chaperone. Due to the lack of mutants in the Ycf54 gene, we targeted this gene in barley (Hordeum vulgare L.) by RNA-guided Cas9 genome editing to dissect its role in chlor

Most retrograde signalling research in plants was performed using Arabidopsis, so an evolutionary perspective on mitochondrial retrograde regulation (MRR) is largely missing. Here, we used phylogenetics to track the evolutionary origins of factors involved in plant MRR. In all cases, the gene families can be traced to ancestral green algae or earlier. However, the specific subfamilies containing f

Sorteringsguide 20100712.xlsx - Recycling GuideKällsorteringsguide (Kontor) (Office) Elektronikavfall – diverse små enheter Electrical waste – various small units Toner/färgband Toner / Ribbons Små produkter med sladd och batteri. IT-, telekom- och kontorsutrustning, TV, audio och video. El- och batteridrivna handverktyg. Hushållsapparater. Small products with cord and battery. IT, telecom and off

https://www.staff.lu.se/sites/staff.lu.se/files/recycling-guide-office-150402.pdf - 2026-07-25

Microsoft Word - Schilling_Jasper_Thesis_2010.doc Towards a Greener Green Space Planning Urban green space planning in Lisbon (Portugal) Author: Jasper Schilling Email: jasperschilling@gmail.com A thesis submitted in partial fulfilment of the requirements of Lund University International Master’s Programme in Environmental Studies and Sustainability Science, for the degree of MASTER OF SCIENCE May

https://www.lumes.lu.se/sites/lumes.lu.se/files/schilling_jasper_thesis_2010.pdf - 2026-07-25

Ett axplock av artiklar och andra inslag i medier där forskare knutna till Centrum för miljö- och klimatforskning, CEC, har intervjuats. Forskare vill se resultatbaserat stödsystem(19 december 2019)Mark Brady, nationalekonom och forskare på CEC, har intervjuats av Lantbruksnytt om hur man kan sätta ett ekonomiskt värde på ekosystemtjänster för att synliggöra deras betydelse. Han rekommenderar ett

https://www.cec.lu.se/sv/nyheter-och-media/cec-i-media/2019 - 2026-07-23

Brevmall Postadress Box 118, 221 00 Lund Besöksadress Ole Römers väg 3, Lund Telefon 046–222 71 02, 046–222 00 00 E–post pablo.hernandez@lth.lu.se, love.liedholm@lth.lu.se Webbadress http://www.lth.se Utbi ldn ingsavdeln ingen LTH Pablo Hernández, p rogramplanerare Love L iedholm, utb i ldn ingskoord inator Beslut om läsårsindelningen 2026/2027 Terminstider vid Lunds universitet läsåret 2026/2027

https://www.lth.se/fileadmin/lth/anstallda/utbildningsadministration/lasarsindelning/LTH_laesaarsindelning_2026-27_beslut.pdf - 2026-07-23

Detta webbformulär riktar sig till Lunds universitets medarbetare som vill komma i kontakt med Studenthälsan. Fyll i uppgifterna nedan så kontaktar vi er så snart vi har möjlighet. Observera att Studenthälsan inte är någon akutmottagning. Är detta ärende brådskande hänvisar vi dig till telefonnummer som finns angivet på hemsidan.Då datasäkerheten ej är 100 % tillförlitlig kan Studenthälsan ej ta a

https://www.medarbetarwebben.lu.se/formular/kontaktformular-kontakt-med-studenthalsan - 2026-07-23

19-12-2024 Policy Update 7 for Lund University Profile Area Nature Based Future Solutions In this update: The European Commissions forthcoming Vison on Agriculture & food The Nature Restoration Law: The restoration of marine and freshwater ecosystems Brussels dialogue meetings Highlights from the Council of the EU Highlights from the Committees in the European Parliament Recommended briefings from

https://www.mgeo.lu.se/en/sites/mgeo.lu.se.en/files/2026-01/TA%20Larosaten%20Syd%20Policy%20Update%2020241219.pdf - 2026-07-24

Long before the Bluetooth symbol started glowing blue ... ... and found its way into the pockets of people all over the world, there was a professor in Lund who refused to give up on a seemingly impossible idea: to replace the cable between mobile phones and headphones with a wireless link. And it was not just any link. It would work at a distance of ten metres, barely draw any power, take up hard

https://www.lunduniversity.lu.se/bluetooth-5g-meet-researchers-behind-wireless-communication - 2026-07-23

https://www.ehl.lu.se/sites/ehl.lu.se/files/2023-12/EIN001F%20Literature%20Research%20in%20Information%20Systems%20and%20Informatics.pdf - 2026-07-24

CV Sanimir Resic sanimir.resic@slav.lu.se Examina och studier: - Studentexamen på samhällsvetenskaplig linje, Pildammsskolan Malmö, 1983. - Juridikprogrammet, Lunds universitet, 1987-1988. Lämnade efter tre terminer. - Filosofie kandidatexamen, historia och antikens kultur och samhällsliv, Lund 1991. - Filosofie doktorsexamen i historia, Lund 1999. Tjänster/anställningar och förordnanden • Doktora

https://www.konstnarliga.lu.se/sites/konstnarliga.lu.se/files/2021-03/CV%20Sanimir%20GDPR%20skyddat_0.pdf - 2026-07-24

RESEARCH IN SERVICE STUDIES LUND UNIVERSITY, Campus Helsingborg Working paper No 1, April 2011 The Department of Service Management From “A farewell to landfill” to “A farewell to wastefulness” – Societal narratives, socio-materiality and organizations Hervé Corvellec & Johan Hultman From “A farewell to landfill” to “A farewell to wastefulness” – Societal narratives, socio-materiality and organiza

https://www.ses.lu.se/sites/ses.lu.se/files/oki-publikationer_service_management_no_1_april_2011.pdf - 2026-07-24