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Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. Earlier research has explored and aroused criticism against the trend of automation and digitalization, urging companies to move towards a more custome
Examensarbetets titel: Vad är service värt? Seminariedatum: 2016-01-15 Ämne/kurs: FEKH29 Företagsekonomi: Examensarbete i marknadsföring på kandidatnivå, 15 högskolepoäng Handledare: Magnus Lagnevik Syfte: Att undersöka sambandet mellan servicekvalitet och svenska flygresenärers vilja att betala en prispremie vid köp av flygresa. Metod: Med hjälp av kvantitativ metod och en deduktiv ansats dä
With the growing popularity of audio and video communication services on the Internet, network operators, service providers and application developers are becoming increasingly interested in assuring that their services give the best possible experience to the users. Since real-time audio and video services are very sensitive to packet loss, latency and bandwidth variations, the performance of the
Platelets express Toll-like receptor 4 (TLR4), and this has been shown to be responsible for the thrombocytopenia induced by lipopolysaccharide (LPS) administration in vivo. We studied the role of LPS in mediating platelet phagocytosis by THP-1 cells in vitro by flow cytometry. Opsonization of platelets with an IgG monoclonal (W6/32) antibody or with IgG autoantibody-positive sera from patients wi
The study has been based on semi-structured interviews with 10 customers who have chosen Kalmar municipality as homecare service provider. The interviews have been conducted in conjunction with customers granted home care and with a follow-up after one-two months. By examining and analyzing the customer’s expectations and experiences at an early stage when home-care services started and then follo
A lot of money is being spent by the governments all over the world in developing and deploying Government to Citizen (G2C) e-government applications. These applications serve the purpose of providing better civic services to the citizens. The success of such applications is frequently heard and witnessed in the developed countries but there is a prevailing concern about the success and adoption o
Det råder en hög konkurrens inom reseindustrin, både mellan resebyråer men också genom den bokning som sker på internet, det blir därmed avgörande att skapa konkurrensfördelar genom kundrelationer. Frontpersonal måste alltid leverera god service samtidigt som det ständigt efterfrågas ett högre tempo och ökad försäljning. Då forskning visar att dessa två komponenter inte går att kombinera då den en
Digital technologies in welfare organizations frequently generate gaps, ambiguities, and misalignments that require professional intervention. Yet prior research has tended to portray frontline workers mainly as resistant or adaptive actors, leaving under-examined their active contributions to sustaining broader digital infrastructures. This article introduces the concept of digital compensatory wDigital technologies in welfare organizations frequently generate gaps, ambiguities, andmisalignments that require professional intervention. Yet prior research has tended to portrayfrontline workers mainly as resistant or adaptive actors, leaving under-examined their activecontributions to sustaining broader digital infrastructures. This article introduces the concept ofdigital compensatory work
Current hemophilia B treatment guidelines recommend routine prophylaxis with factor IX (FIX) replacement products, tailored to maintain plasma activity at levels that will prevent bleeds. However, plasma FIX activity may not be the primary determinant or best indicator of hemostatic efficacy due to its extravascular distribution. FIX replacement therapy has evolved to include extended half-life (E
Title: Turbulent Skies – A Case Study of SAS Braathens Date of seminar: 1st June 2006. Course: BUS 809. Master Thesis in International Marketing & Brand Management, 15 ECTS-credits. Authors: Jørgen Fensgård and Christian Larsen. Advisor: Frans Melin, Assistant Professor, Department of Business Administration, School of Economics and Management, Lund University, Sweden. Keywords: SAS Braathens,
The sports industry is one of the most challenging and constantly evolving industries, yet simultaneously, the smaller and medium-sized clubs face a severe challenge of competing against the biggest and best-known brands in the world. The sports literature is limited to marketing and studying global mega-brands; this thesis addresses the gap in strategic management literature concerning both sport
The purpose of this study is to provide a longitudinal examination, within grocery retailing, of four marketing tools and their impact on enhancing customer loyalty. The study examines whether the relationship between the four marketing tools and customer satisfaction has a positive effect on attitude and behavior loyalty. The findings from this study show that the marketing tools have not helped
The purpose of this thesis is to explore antecedents of recommendation intention for the mobile payment system. The research design was cross-sectional, thus allowing to make associations and patterns. Further, structural equation modeling is used to analyze the relationships between the antecedents and intention formation. The thesis uses the theory of planned behavior as a guiding framework and
