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Title: Practicing service work without a shield - A qualitative case study on employees’ experiences of interactive service works Submission Date: 23rd of May 2014 Course: Master Degree Project in Managing, Peoples Knowledge and Change Authors: Annie Hansson and Erica Samuelsson Supervisors: Jens Rennstam and Stephan Schaefer The department of Business and Administration School of Economic

Purpose of the study: To further generate an understanding of previous research on NSD challenges in small firms and NSD methods used by firms when developing new experiential services. Theory: Research on challenges faced by small firms with performing NSD and methods experiential service firms use to perform NSD. Methodology: Qualitative multiple case study, the study is deductive in nature. Dat

Continuous Delivery (CD) has today become an essential part of software development for a reliable and automated quality assurance process. However, the challenge of introducing CD starts with setting up a CD pipeline and providing the necessary infrastructure for it, which may take a considerable amount of time and require expertise knowledge. This complex and costly implementation will also requ

Purpose: There are two research purposes for this paper. The first purpose is to provide a comprehensive overview of the available performance measurement systems. The second purpose is to analyse which performance measurement systems, or a combination of performance measurement systems are the most suitable for multinational professional service firms. Methodology: This paper uses a qualitative

Having fun at work has become a popular topic among practitioners and academic writers. Managed fun is the form of workplace fun that “stems from managers” (Plester, Cooper-Thomas & Winquist, 2015, p.381). However, researchers suggest that the ‘dark side’ of fun is to be further investigated as most of the empirical data is focusing on the positive effects of having fun at work (Fleming, 2005;

Titel: Konsumenters motivation till att återförsälja kläder. Nivå och kurs: Kandidatuppsats vid institutionen för service management och tjänstevetenskap, Lunds Universitet, Campus Helsingborg. KSMK65 Examensarbete för kandidatexamen, VT2020, 15 HP. Författare: Emelie Olesen Handledare: Malin Andersson Inledning: I takt med att konsumenter konsumerar behöver de också göra sig av med föremål. Secon

Purpose: The Swedish primary education consists of public and private schools, where a comprehensive voucher system surrounds them. The different types of organizations present the debate of whether the different school management objectives, create an advantage over the other. Henceforth, principals are responsible to implement such management of the schools. Therefore, the purpose of this thesis

Background: Many laboratories offer glycemic index (GI) services. Objective: We assessed the performance of the method used to measure GI. Design: The GI of cheese-puffs and fruit-leather (centrally provided) was measured in 28 laboratories (n = 311 subjects) by using the FAO/WHO method. The laboratories reported the results of their calculations and sent the raw data for recalculation centrally.

AIM: This study intended to illuminate nursing management in a developing organization from the perspectives of nurse managers, chief physicians, hospital directors and politicians. BACKGROUND: Increased responsibility in a changing health care system makes it important that nurses occupy advantageous positions so that they may safeguard and facilitate the development of their core area. METHODS:

Att sätta personalen i fokus en modell om att möjliggöra för medarbetare– En fallstudie av Svenska Mässan

Det huvudsakliga syftet med denna studie är att utveckla förståelsen för den kundupplevda servicekvaliteten inom dagligvaruhandeln. Det underliggande syftet är att testa Vazquez m fl. (2000) modell för mätning och utvärdering av servicekvalitet inom dagligvaruhandeln. Detta för att se om den ger ett rättvisande resultat i två olika butikskoncept, lågpris och traditionellt, eller om det krävs en mo

Abstract This essay is about integration in the small Swedish municipality of Höör, in the south of Sweden. Using a qualitative research approach in the form of a content analysis, I have con-ducted a study concerning female immigrants from Afghanistan. The theoretical framework in this study consists of theories on integration by Diaz and Beckman. Further theoretical framework in the study consis

Värdering av obebyggd tomtmark för småhus kan ibland vara svårt då det saknas ett bra ortsprismaterial. Ännu svårare är att värdera tomtmark för småhus som är bebyggda med byggnader på ofri grund. Tomtmark med byggnader på ofri grund upplåtna med nyttjanderätter anses ha ett lägre värde än tomtmark som är obebyggd eller tomtmark som är bebyggd av fastighetens ägare. Det beror på att nyttjanderätteThe objective of this work is to examine the impact on value that a house on leasehold has on the underlying land in a partition ordinance. In order to build a foundation and create an understanding about houses on leasehold, partitiontools and different methods of valuation I undertook literature studies. The literature consisted of, among other things, preparatory work for FBL and the Court of A

As health care systems worldwide struggle with rising costs, a consensus is emerging to refocus reform efforts on value, as determined by the evaluation of patient outcomes relative to costs. One method of using outcome data to improve health care value is the disease registry. An international study of thirteen registries in five countries (Australia, Denmark, Sweden, the United Kingdom, and the

The Swedish reimbursement system operates a system where prices are set based on the expected value to the consumer. This value can be measured using willingness to pay (WTP).

Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. In this study we address the issue of misalignments between business- and IT processes by describing how

Problemformulering: I och med avregleringen av elmarknaden konkurrensutsattes elleverantörernas verksamhet. Priserna pressades och elleverantörerna började ägna sig åt kringtjänster för att anpassa sig till marknaden. För att förbli kundernas val samt för att locka till sig nya kunder tvingas företagen att bevisa sin lämplighet som leverantör, vilket är svårt på en mogen marknad med en homogen kär