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In response to customer specific service time guarantee requirements, service providers can offer differentiated services. Although response time agreements offer more flexibility, most of the theoretical models for customer differentiation are based on fill rates, due to the difficulty of calculating the response time distribution in the presence of priorities. In this paper we focus on the (S−1,
This article aims to deepen understandings of physician–patient encounters by investigating views and perceptions held by Swedish physicians and care seekers on medicine access. Through a relational approach and a focus on materialities of medicines as fluid and contingent, we conceptualize medicine access as situated everyday practices and physician–patient encounters as embedded in sociomaterial
Financial incentives offered to those who quit smoking have been found effective, also in persons with low socioeconomic status (SES), but no previous study has investigated who benefits most: smokers with low or high SES. In this community-randomized trial ("Richer without smoking"), three Danish municipalities were randomized to reward persons who were abstinent when attending the municipal smok
BACKGROUND: This study investigates the excess costs of dementia from healthcare, social care services, and prescription drugs 3 years before to 6 years after diagnosis. Further, sociodemographic cost differences are explored.METHODS: Using Swedish register data from 2013 to 2016 to compare individuals diagnosed with dementia (n = 15,339) with population controls, the excess formal care costs for
AI systems are increasingly being used to shift decisions made by humans over to automated systems, potentially limiting the space for democratic participation. The risk that AI erodes democracy is exacerbated where most people are excluded from the ownership and production of AI technologies that will impact them.AI learns through datasets but, very often, that data excludes key parts of the popu
Objective: To investigate (i) to what extent physiotherapists (PTs) working in stroke rehabilitation in various parts of the stroke care chain have implemented interventions according to the national guidelines for stroke (NGS), (ii) facilita-ting and hindering factors for the implementation, and (iii) differences between various care settings. Design: A cross-sectional study. Subjects: 148 PTs wo
We evaluate a place-based policy aimed at commercial service providers. In 2016, the Swedish government introduced special operating support for grocery stores in remote rural areas to slow down the process of store closures. We estimate the local causal effect in a regression discontinuity design framework using the fact that only stores located at least 15 km away from another store were eligibl
Background: Swedish municipalities are facing demographic challenges due to the growing number of older people and the resulting increased need for health care services. Welfare technologies are being launched as possible solutions for meeting some of these challenges. Objective: The aim of this study was to explore the perception, experimentation, evaluation, and procurement of welfare technology
PURPOSE: To describe a concept for prevention of secondary conditions in individuals with chronic neuromuscular disabilities by using two Swedish developed follow-up-programmes for cerebral palsy (CP; CPUP) and myelomeningocele (MMC; MMCUP) respectively as examples.METHOD: This paper describes and outlines the rationale, development and implementation of CPUP and MMCUP.RESULTS: Both programmes are
The ongoing refugee crisis has divided the European Union. While some states shelter hundreds of thousands of refugees, others only grant asylum to a handful. This phenomenon is creating a demographic rift inside the union and is also causing internal quarrels over joint responsibility, which possibly could undermine the existence of the organization. In this thesis we search for the potential cau
Background and issue of study: The global financial crisis, climate change, demographic changes, and rising inequality are some of the global trends that put pressure on public leaders and organizations, civil society organizations and corporations to shift to a social and environmental sustainable development. Social innovations are demanded to be both drivers of positive societal change and forc
The modern society is getting more and more digitalized and the concept Internet of Things is growing. The data being collected and digital services require a place to be accessed and sold, thus setting the demand for a new kind of marketplace; an online IoT focused marketplace. The large EU supported open source platform for Smart Solutions, FIWARE, has created such a marketplace, namely the Busi
The EU is accused of having a democratic deficit and one of the reasons for that is the low number of turnouts in democratic elections and referendums. Voter turnout is oneof democracy’s most important indicators of health as it shows to whatextent voters practice their democratic right in a representative democracy. Voter participation is thus an accept of the rules of the representative democrac
Currently well established technology-based manufacturing companies with a service business provides their markets with innovative and reliable products. Despite this, these companies often find their service delivery process to be inefficient, due to its time-based nature. Furthermore, the markets on which they operate are currently experiencing a shortage of qualified service personnel and thus
The purpose of this work is to map the parameters of residential fires that have the most influence on the consequences. The parameters consist of factors linked to the event and tasks conducted by the rescue service. The reason for this scope is a new law that requires a new way of describing the capability of the Swedish rescue service. A literature study and an interview study were conducted to
The purpose of this project was to investigate if, how, and in what ways service criterias based on customer waiting times may be used for analytical multi-echelon inventory optimization by the company Syncron. The project also aimed to generate some insights in what impact different parameters may have on achieving the target customer order waiting time fill rate. This was in part achieved throu
The issue of food waste is a growing global problem having social, environmental and economic consequences. Over the recent years, this issue has received attention at International, national, regional and local levels. One such example is the case of Malmö which, in their Sustainable food policy has identified food waste as one of the key areas to reduce Greenhouse gas emission down to 40% of 200
Modern technology plays a significant role in transforming workplaces and creating an improved business performance. The technological advancements have enabled organizations to utilize technology platforms for increased brand performance since brand and branding have become highly important in today’s organizations. Our interest in the topic of technology in the background of brand-centred contro
Purpose We aim to investigate how professionals make sense of the culture in the context of PSFs and how they engage in organizational and professional identification. Methodology The researchers look into the sensemaking processes professionals attach to organizational culture from a symbolic interactionism tradition, while from a critical perspective challenging the mainstream assumptions about
