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Management control in professional service organizations is fundamentally different from the control in classical industrial and producing corporations. This is mainly due to the special context a professional service firm has to face, as the value creation is knowledge intensive, demands a high level of education, and the professional employees have different expectations concerning their work. H

This study investigates how the TRAP-18 instrument can be used to identify and prioritize threats from lone actor terrorists by applying the framework on a case of a Swedish man convicted of weapons offenses and crimes against the law on flammable and explosive substances. This case is a contribution to the increasing number of studies using TRAP-18, due to the fact that the individual studied is

The bachelor’s thesis explores end-customers’ perceptions regarding the differences between AI-based and human customer service, and the interaction factors that influence their experi-ences. With a focus on customer satisfaction and perceived problem-solving, the study aims at providing recommendations for the development and design of AI chatbots to better meet customer expectations and satisfac

This study investigates how rescue service response times and staffing solutions relate to both citizen satisfaction with rescue services and the adoption of individual fire safety measures in Sweden. Data were drawn from Statistics Sweden's satisfaction index, rescue service response times from KOLADA, and survey data from the Swedish Civil Contingencies Agency on ownership of functional smoke de

Purpose: The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach: This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature

Electric buses can improve the environmental performance of public transport. Yet, introducing electric buses brings novel challenges, such as requirements for operational changes, new forms of institutional collaboration, increased investment costs and technological concerns. This paper investigates these challenges and strategies for managing them by comparing experiences of electric bus impleme

Although the term ‘quality’ has a universal positive connotation and typically is framed by a focus on improvements, its application includes as well as excludes the access, values and world views of particular actors and interests. In this article, we highlight the relevance and implications of such ‘inherent politics’ through a case study of a widespread approach to operationalizing quality in u

The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. To address the rising demands from the different actors involved and tohelp manage the increasing complexity of the retail sector, technological s

Under 1680-talet trädde Sophia Elisabet Brenner fram som poet och blev snart känd och uppskattad för sina dikter vid olika tillfällen i livet. Tillfällesdiktningen var en flexibel genre som gav henne möjligheten att resonera om tidens aktuella frågor, till exempel kvinnans ställning i äktenskap och samhälle eller värderingen av det som var gammalt och fornt och det som var nytt. Hennes rykte spred

Involving users in the design process is increasingly discussed as the quickest and most reliable way to capture the needs of users and consumers. In parallel, the fastest growing population segment in Asia and the West is older people. This article asks whether their involvement in the design process could accelerate a growing service market and if so, how? It addresses a knowledge gap that const

Popular Abstract in Swedish Bakgrund Streptococcus pyogenes, eller grupp A streptokocker, är en av de vanligaste sjukdomsframkallande bakterierna hos människan. De orsakar ofta relativt harmlösa och lättbehandlade ytliga infektioner i hals (halsfluss) och hud (svinkoppor) men kan också ge djupare och livshotande infektioner. Dessutom förekommer följdsjukdomar efter infektioner med grupp A streptoPathogenic bacteria often produce potent proteases capable of destroying host tissue thereby providing the bacteria with tools for spreading and nutrient access. This thesis describes how group A, C and G streptococci can acquire surface bound protease activity through an alternative mechanism, namely by binding and activation of the human protease precursor plasminogen. Group A streptococci of c

The aim of this qualitative study was to explore older persons' (n = 28, 75-96 years of age) experience of becoming in need of public home help, their experience of participation and of having influence on the needs assessment procedure and the decisions made about public home help. A content analysis revealed a broad overarching category, labelled: experiencing discontinuity in life as a whole -

PurposeThe purpose of this paper is to explore the environmental impact of logistics service provider (LSP) activities in the light of customer priorities and the fragmentation of the road haulage industry in Europe. It also explores the extent to which LSPs can actually monitor the environmental impact of logistics activities in the supply chain (SC).Design/methodology/approachThe research is bas

Purpose: Muda is a Japanese term literally meaning futility, uselessness, idleness, superfluity, waste, wastage or wastefulness. The term was introduced by the Japanese engineer Taiichi Ohno of Toyota Motor Corporation in the 1960s. Therefore, reducing and minimizing Muda is an effective way to increase the operational efficiency and productivity of an organization’s processes. In turn, the techni

Purpose: The purpose of this thesis is to provide the reader with insights regarding what Syrian highly-educated immigrants (HEI) in Sweden think are the underlying prerequisites and actions needed to facilitate their entrance into the Swedish job market. Key Research Question: What are the key requirements needed to expedite the employment of HEI in the Swedish job market, and take up relevant jo

Frågeställningar: På vilket sätt påverkas personalens arbetsmotivation av personalkostnadsbesparingar? Vilken betydelse har arbetsmotivationen vid personalkostnadsbesparingar för det finansiella resultatet på kort och lång sikt?

Samhällets syn på pengars värde har kritiserats i debatten mitt under den ekonomiska kris vi hittills inte sett vidden av. En del företagsbelöningar, av ibland astronomisk karaktär, har satts under lupp och framtiden får visa utkomsten av denna girighetskritik. Detta har gett företag ännu en etisk fråga att förhålla sig till, förutom de ökande kraven på miljömässigt och socialt ansvarstagande, i v