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Multimodal Speech Emotion Recognition for Swedish Customer Service Conversations

Är kunderna nöjda? Låt röstteknologin berätta Snart kan kundservicecenter plocka ut statistik över hur glada, arga, ledsna eller kanske förvånade deras kunder har varit den senaste veckan, dagen eller timmen. Vi har byggt en sentimentmodell som automatiskt kan klassificera känslorna hos en talare utifrån både tonläge och sammanhang. Redan idag analyseras stora mängder samtal i kundservice för atSpeech Emotion Recognition (SER) opens up the possibility to collect opinions from people in channels that have not be conceivable before, such as youtube videos, podcasts or phone calls. SER is becoming more advanced, and the SER models that have been published recently are reaching accuracy-results well beyond state of the arts. However, SER is not a simple task and it is most common that the mo

Faults in district heating customer installations and ways to approach them: Experiences from Swedish utilities

The district heating (DH) customer installations in current DH systems contain a variety of different faults that cause the return temperatures of the systems to increase. This is a major problem, since the focus in the DH sector is to decrease the system temperatures in order to utilize more low-temperature heat. Therefore, this study has focused on how utilities are currently working to keep the

Generative AI In IS Education At LUSEM 18 June 2025

Generative AI in IS Education at LUSEM BJÖRN SVENSSON Lund University | Björn Svensson 2. About Björn Svensson Lecturer, director of studies Experience 2017 – present Director of studies, Department of Informatics 2019 – present Programme Director of Bachelor Programme in Design of Information Systems 2014 – 2017 IT Infrastructure Specialist, Bool Nordic ABContact bjorn.svensson@ics.lu.se www.link

https://www.ai.lu.se/sites/ai.lu.se/files/2025-06/Generative%20AI%20in%20IS%20Education%20at%20LUSEM%2018%20June%202025.pdf - 2026-05-03

Play tennis with us in Lund - Gerdahallen

Play tennis with us in Lund - Gerdahallen MoreMenu_white Group 3 Our services Schedule/Book English Sv Become a member Login MoreMenu_white Group 3 Our services Schedule/Book English Sv Menu Sv Offer Our facilities Lund Schedule/Book Corporation About us Contact Lund Lund The Foundation for Exercise Activities at Lund University Helgonavägen 8 SE-223 62 LUND 010-722 21 00 kundservice@gerdahallen.c

https://gerdahallen.com/en/tennis/ - 2026-05-02

Nudging insurance customers to go digital: Evidence from a field experiment with Länsförsäkringar Skåne.

By performing a field experiment within behavioural economics with focus on creating a nudge, this study enables to investigate whether a nudge that create better awareness have ability to influence individuals to make a more environmental friendly decision. By performing a field experiment in cooperation with Länsförsäkringar Skåne, the study shows that the nudges have a significant impact of rai

Att skapa och bibehålla goda affärer i tjänsteföretag – Utveckling av en portföljstrategisk beslutsprocess för utveckling av nya tjänster

Problem The often informal new service development processes and less structured decision processes for strategic decisions about service portfolio of service companies, makes it especially interesting to investigate the prerequisites for, and develop a formal process for decision making about new service development and create the right decision quality in these decisions. The main problem become

Freedom of Movement of Workers within the European Union - a fiscal approach

The Membership of the European Union, brings along guidelines for national tax provisions, securing the freedoms of movement which exists within the European Community. It is above all the four fundamental freedoms of the EC Treaty, the freedom of movement of goods, service, capital and labour which aim to secure removal of obstacles and safeguard the free movement within the inner market of the C

High-energy breakfast with low-energy dinner decreases overall daily hyperglycaemia in type 2 diabetic patients: a randomised clinical trial

Aims/hypothesis High-energy breakfast and reduced-energy dinner (Bdiet) significantly reduces postprandial glycaemia in obese non-diabetic individuals. Our objective was to test whether this meal schedule reduces postprandial hyperglycaemia (PPHG) in patients with type 2 diabetes by enhancing incretin and insulin levels when compared with high-energy dinner and reduced-energy breakfast (Ddiet). Me

Children´s Rights in Education : Experiences from 16 countries in Global South during 18 years as researchers and teachers

The aim of this report book in Sociology of Law, and Child Rights Institute, Lund University, is to gather, sum up and report, in a summarizing overview in an introduction followed by three concluding articles, our main experiences as researchers and teachers after 2016.That year, 2016, the English version of the Sida-funded international training program, Child Rights, Classroom and School Manage

Join us in our gym in Lund - Gerdahallen

Join us in our gym in Lund - Gerdahallen MoreMenu_white Group 3 Our services Schedule/Book English Sv Become a member Login MoreMenu_white Group 3 Our services Schedule/Book English Sv Menu Sv Offer Our facilities Lund Schedule/Book Corporation About us Contact Lund Lund The Foundation for Exercise Activities at Lund University Helgonavägen 8 SE-223 62 LUND 010-722 21 00 kundservice@gerdahallen.co

https://gerdahallen.com/en/gym-lund/ - 2026-05-02

Vi webbsänder Forskningens dag om hjärtstopp – Vetenskap och Hälsa

Vi webbsänder Forskningens dag om hjärtstopp – Vetenskap och Hälsa Vetenskap och hälsa Populärvetenskapligt om medicinsk forskning i Skåne Teman Podd Tidskrift Prenumerera Om webbplatsen Kontakt Sök Sök Vi webbsänder Forskningens dag om hjärtstopp 2014-11-05 ⚠️ Den här artikeln är mer än 5 år gammal. Nya forskningsrön kan ha tillkommit. När hjärtat stannar… Vad händer med hjärtat och hjärnan vid p

https://www.vetenskaphalsa.se/vi-webbsander-forskningens-dag-om-hjartstopp/ - 2026-05-03

Wind and Wood : Affordances of Musical Instruments: The Example of the Simple-System Flute

The aim of this doctoral dissertation is to explore and describe the relationship and interaction between musicians and their instruments. In order to achieve a high level of detail, a certain instrument is in focus: the simple-system flute. Although primarily developed as a product of 19th- century Western art music, this instrument has since become established in other genres and traditions. Emp

Personuppgifter i molntjänster - ansvarsreglering enligt GDPR

I en värld där allt mer och mer blir digitaliserat finns det en stor användargrupp som väljer, av olika anledningar, att förflytta sin behandling av data, både persondata och annan form av data, från det lokala datacentret till en molntjänst. Molntjänster i dagligt tal förknippas ofta med tjänster såsom Dropbox, Share-point och Icloud - molntjänster kan dock vara mycket mer än så och tekniskt koIn an ever more digital world, an increasing number of organizations chose, for various reasons, to move their data from local servers and into the cloud - including personal data. Services most commonly thought of as Cloud services are Dropbox, Share-point and ICloud, but there are a vast number of different Cloud services and variants to choose from - some of which will be covered in the essay,

Humans, Interactions and AI?

Recording from fika-to-fika-workshop in Lund 23 August 2023 The history of computing took a turn when we started to study the interaction between people and computers from the perspective of humans as psychological and sociological beings rather than components of a machine. With each new era of technology, this perspective has proven helpful, here we apply it again to AI, and the current global i

https://www.ai.lu.se/2023-08-23 - 2026-05-01