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Barriers to Provide Cross Border Services/Case Study Nordea

There is an increase of financial integration, which can be seen in recent mergers of banks, financial institutions etc. in the European Union especially in the Nordic countries. However there are some weaknesses in providing consumers cross border services in the sector of banking, such as cross border bank account transfer of payments. The existing transaction costs do not encourage cross border

How to make decisions on software based service development in the mobile handset industry

Summary Title: How to make decisions on software based service development in the mobile handset industry. –The Rapid Model for Holistic Application Evaluation Authors: Per-Inge Andersson Patrik Dreveborn Tutors: Björn Regnell, Department of Computer Science, Lund University Robert Wenglén, School of Economics and Management, Lund University Problem formulation: Academically the questions of findi

How an open and encouraging approach to customer complaints can reduce churn - An experimental study focused on customer interactions in SaaS companies followed a service failure

Purpose: This thesis mainly aims to investigate how an open and encouraging approach to customer complaints can affect churn in software as a service companies. This by examining how the approach affects the presentation of complaints, dissatisfaction, negative word-of-mouth and customers repurchase intention followed by a service failure. Methodology: The thesis applies a quantitative approach c

Integration of Financial Services in the European Union: A Study regarding Taxation Issues in relation to Pension Rights.

Uttrycket handel har som oftast betytt handel med varor, men tjänstesektorn har internationellt alltid haft en stor betydelse. Det finns rättsliga frågor som sammanfaller mellan varuhandeln och tjänstehandeln. Det finns även olikheter som exempelvis att tjänstehandeln har stark anknyt-ning till den fria rörligheten för kapital och personer. Den teknologiska utvecklingen i industriländerna har gjor

Measuring systemic risk in the Nordic countries - An application of CoVaR

Spillover effects and systemic risk contribution of institutions, as measured by their CoVaR and delta-CoVaR respectively, is one way of assessing risk both for an institution in isolation, as well as for regulators and the economy as a whole. CoVaR is the q%-VaR of an institution conditional on another institution already being at its q%-VaR level, whereas delta-CoVaR measures each institution’s